Need Help?

Lung Cancer Support Line

(844) 835-4325

toll free Monday - Friday 9AM - 5PM ET

Call us today for lung cancer education, connections to resources, and oppurtunities for engagement.  You may also email us at support@LCRF.org

LCRF's free educational materials are provided with support from Bristol-Myers Squibb, Eli Lilly and Company, Genentech, Novartis, and generous donations

Please note we can only process material orders shipped within the United States. Users located outside of the United States are welcome to download digital materials.

 

 

Brand Portal Support Articles

How can we help you?
Address book
  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
    (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  3. Scroll to the bottom and click the button ADD NEW ADDRESS.
  4. This will open a new address screen where you can add a new address. Required lines are indicated by a red star.
  5. At the bottom of the page, click SAVE ADDRESS.

NOTE: A new addresses also may be added as part of the checkout process, when you are using it for the order.

Read more
  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
    (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  3. On the screen that comes up, you can manage your default addresses and any saved entries.
  4. Below the existing default address, find the button to CHANGE BILLING (or SHIPPING) ADDRESS.
  5. This will open a screen with the existing address, and allow you to edit that address.
  6. At the bottom of the page, click SAVE ADDRESS.

To select a different, existing address for your default address(es):

  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
    (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  3. Midway down the page, find the ADDITIONAL ADDRESS ENTRIES section.
  4. Locate the address you wish to use as a default.
  5. Click the button on the far right of the address that says EDIT.
  6. This will open a screen with the existing address, and allow you to edit that address, if necessary.
  7. At the bottom of the page are checkboxes to select this address to USE AS MY DEFAULT BILLING ADDRESS and/or USE AS MY DEFAULT SHIPPING ADDRESS. Check the correct box(es).
  8. At the bottom of the page, click SAVE ADDRESS.

To add a brand new address for your default address(es):

  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
  3. (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  4. Scroll to the bottom and click the button ADD NEW ADDRESS.
  5. This will open a new address screen where you can add a new address. Required lines are indicated by a red star.
  6. At the bottom of the page are checkboxes to select this address to USE AS MY DEFAULT BILLING ADDRESS and/or USE AS MY DEFAULT SHIPPING ADDRESS. Check the correct box(es).
  7. At the bottom of the page, click SAVE ADDRESS.

NOTE: A new addresses also may be added as part of the checkout process, when you are using it for the order.

Read more
  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
    (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  3. Midway down the page, find the ADDITIONAL ADDRESS ENTRIES section.
  4. Locate the address you wish to update. Click the button on the far right of the address that says EDIT.
  5. This will open a screen with the existing address, and allow you to edit that address.
  6. At the bottom of the page are checkboxes to select this address to USE AS MY DEFAULT BILLING ADDRESS and/or USE AS MY DEFAULT SHIPPING ADDRESS, if desired.
  7. At the bottom of the page, click SAVE ADDRESS.
Read more
Checkout
  1. Send a support ticket or email  brandportal@suttle-straus.com. Make sure to include this information:
    • The email address on your user account
    • List of accounts to be removed, identified by:
      • Final 4 digits
      • Expiration date
  2. Once support has received your request, a request will be made to Auth.net.
  3. Changes will take effect after the overnight batch processing.
Read more

We partner with Auth.net for secure credit card transaction processing. You credit card statement will display the charge as SUTTLESTRAUS

At checkout, click the box if you wish to save your card information for easier checkouts in the future. 

  • Our system indentifies Auth.net's saved cards by the final 4 digits and expiration date. No further card data is maintained by Suttle-Straus.

Authorizations:

Checkout initiates a pre-authorization at time of order submittal.

    • This may put a temporary block on funds available - please contact your banking partner for details.
    • This pre-authorization will expire and disappear without charge to your payment card.

After any necessary order/item approvals have taken place and the order is finalized, our system places a final authorization and charge to your payment card.

Read more

Once you have items in your shopping cart, open the full-screen shopping cart page: from the mini-cart, scroll to the bottom of the cart popup and click VIEW AND EDIT CART.

On the full-screen shopping cart page, find the right-hand side's order Summary box. If the site is enabled for shipping to multiple addresses, you will find below the checkout button text to CHECK OUT WITH MULTIPLE ADDRESSES.

This will open the SHIP TO MULTIPLE ADDRESSES page, where you'll do the work on dividing up the items.

Features of the "Ship To Multiple Addresses" Screen:

Each line item in this list is independent of the others, and can be shipped to a different address. 

Notice the product description to the left displays your current line quantity, along with the per-piece pricing applied to it (with volume discounts applied across line splits, if they apply).

The quantity field is editable and displays the order-total minimum/maximum limits for reference. When you split a product, these limits apply to all lines combined: if it says min 10 you are allowed to put 5 each on two shipments or otherwise split the minimum across shipments. Additionally, your full order total cannot exceed the maximum quantity listed: all lines combine to reach this limit.

The Send To field is a dropdown that displays your account's saved addresses, and you can create a new address on the fly using the ENTER A NEW ADDRESS button near the page's bottom.

Along the right side are buttons to REMOVE ITEM or SPLIT PRODUCT.

To Split a Product:

  1. To split a line item (into two or more) and ship those splits to different addresses, start by clicking the SPLIT PRODUCT link, and notice this adds a new line item at the list's bottom. 
  2. Notice the new line item was added with a Qty of 0, while the quantity of the original line item did not change: Remember to update the quantities for both line items! Example: If you want 12 total that are shipping 6 to each address, manually update the Qty field to 6 for each line item.

    Once you enter a number in the new line, a reminder will caution you to use the bottom button UPDATE QTY & ADDRESS before attempting checkout. You can make multiple on-screen changes before proceeding to the UPDATE button.
  3. Select a delivery destination for each line item using the dropdown, which shows your account's saved addresses, or add a new address.
    • If shipping to a new address, click the ENTER A NEW ADDRESS button
    • Fill out the required fields and click SAVE ADDRESS
    • Then select the new address from the line item's dropdown menu
  4. To complete this part of checkout, first click UPDATE QTY & ADDRESSES, then click the GO TO SHIPPING INFORMATION button.
  5. If you attempt to continue with your order and have not updated each line's shipment information, you will receive an error message:

    If you attempt to purchase outside the minimum/maximum quantities allowed on any product, you will receive an error message:
     
    Both messages only allow clicking OK or closing the window - either of which takes you back to the screen to make necessary modifications. Errors will be highlighted in red to help you find them.
  6. The next screen displays each shipment separately, with shipment speed and cost displayed for all available options. Select a shipment method for each shipment.
    Note the right section shows a summary of each shipment's contents, along with pricing breakdown of products for just that shipment.
  7. When your shipment choices are made, at the bottom of that page click CONTINUE TO BILLING INFORMATION
  8. Select a billing address and enter payment information on the next screen, then click GO TO REVIEW YOUR ORDER.
  9. The final page gives a review of your entire order - billing and payment information, along with each shipment's itemization for contents, costs, tax and shipping info. Please review this information thoroughly to ensure the shipments are sent as you wish.
  10. At the page's bottom, you can enter additional emails to be notified of order status updates and shipments, then click the box to agree to our terms.
  11. Finally, click the button to PLACE ORDER.
Read more

All available shipping options are displayed during checkout.

  • Additional carriers or services not listed are not available.
  • For each site, all options for carrier/service presented are selected by our corporate partners for their users.
  • We cannot ship orders using your personal shipper numbers.

Speed of shipment takes effect only AFTER necessary production/fulfillment timeline. For more information, view our Terms & Conditions page.

Read more
Location Manager
  1. In the upper right corner of the page, click the LOCATION MANAGER link.
  2. The screen that comes up, below the blue bar you will see a list of location(s) you have access to edit
  3. To the right of the location name, click the VIEW button to see the saved record.

NOTE: if you are missing location(s) in step 2 above, please contact customer support to update your account settings.

Read more

General users have the ability to edit location details for all locations to which you are assigned.

  1. Find the location you need to edit in the location manager, then click the View link on the left.
  2. Choose the location manager tab you want to edit, and then edit the fields you want to edit.
  3. Review the saved information in the location info to the right side of the screen. Please note: there may be more than one tab of information.
  4. Click an entry's data box to change/edit/add information, then click the SAVE button that appears below it. If the data requires approval, admin will be automatically notified of the change; the new data will not be available for use in templates until it passes review.

To edit image records:

  1. Click the CHOOSE FILE button under the entry's header.
  2. On the popup window, navigate to the image file you wish to use, then click OPEN.
  3. Image will automatically import.
Read more

Edit the saved records in Location Manager first, BEFORE you open any product templates.

  • The product template only imports the info once, the very first time you open it.
  • Reopening a product template to edit DOES NOT re-import edits from Location Manager.
  • You need to start over with a fresh template to import updated information.

Review your location's saved info frequently for changes or revisions needed.

NOTE: Information you edit from inside a product template DOES NOT carry back to Location Manager. 

Read more

Location Manager is a Suttle-Straus tool that facilitates location-based customizations to various print products available through the brand portal. Location Manager automatically updates all defined location-specific fields such as addresses, directions, contact information, hours, etc., in Media Builder templates.

If your site and user account are enabled for Location Manager, you will find the LOCATION MANAGER button near the top right corner of the brand portal.

 

Read more
Media Builder templates

There are several kinds of digital content on our site, and they are accessed in different places:

  • Go to the My Account section and then MY DOWNLOADABLE PRODUCTS
  • Your order confirmation email may contain a link for the download
  • Some products download directly from the product page or the template
  • Downloads of print products you previously purchased can be found in your ORDER HISTORY

After you've downloaded a file to your computer, the default location where files are saved on your device varies by operating system and browser: some common places to look include My Documents, My Downloads, and Downloads. 

Read more

Edit the saved records in Location Manager first, BEFORE you open any product templates.

  • The product template only imports the info once, the very first time you open it.
  • Reopening a product template to edit DOES NOT re-import edits from Location Manager.
  • You need to start over with a fresh template to import updated information.

Review your location's saved info frequently for changes or revisions needed.

NOTE: Information you edit from inside a product template DOES NOT carry back to Location Manager. 

Read more
Orders

There are several kinds of digital content on our site, and they are accessed in different places:

  • Go to the My Account section and then MY DOWNLOADABLE PRODUCTS
  • Your order confirmation email may contain a link for the download
  • Some products download directly from the product page or the template
  • Downloads of print products you previously purchased can be found in your ORDER HISTORY

After you've downloaded a file to your computer, the default location where files are saved on your device varies by operating system and browser: some common places to look include My Documents, My Downloads, and Downloads. 

Read more

We partner with Auth.net for secure credit card transaction processing. You credit card statement will display the charge as SUTTLESTRAUS

At checkout, click the box if you wish to save your card information for easier checkouts in the future. 

  • Our system indentifies Auth.net's saved cards by the final 4 digits and expiration date. No further card data is maintained by Suttle-Straus.

Authorizations:

Checkout initiates a pre-authorization at time of order submittal.

    • This may put a temporary block on funds available - please contact your banking partner for details.
    • This pre-authorization will expire and disappear without charge to your payment card.

After any necessary order/item approvals have taken place and the order is finalized, our system places a final authorization and charge to your payment card.

Read more

Pending - We have the order but it has not fully processed through automation.

Pending Approval - Some piece of this order requires review before it can be put into production, so the whole order is on hold.

Order Processed - THIS IS OUR MAIN STATUS. The order is moving through production/fulfillment. Some items may have shipped, but there still are open lines (backorders).

Complete - All items have been shipped or otherwise resolved.

Canceled - The order will not go to production/fulfillment.

Closed - The order was closed out from the administration side (for example: refunded).

See also: Terms and Conditions

Read more

Once an order enters the production process, it cannot be changed or cancelled.

For more information, view our Terms & Conditions page.

Read more

Select MY ACCOUNT in the upper right corner of the site.

On the left side, select MY ORDERS. The order's status will be visible in the order grid. To view additional order information, select VIEW ORDER.

If tracking information is available, TRACK YOUR ORDER will be listed above the Items Ordered section.

You will receive an email notification once your order has shipped. NOTE: Please allow 24 hours for shipment information to be visible with carrier.

Read more

In a product's description, there may be an indication of maximum and minimum quantity. There also may be an increment quantity necessary.

  • These limits are set by our corporate partners taking into consideration pricing, manufacturing processes, inventory needs, and expected usage (among other factors).

If these site settings do not meet your needs, please discuss the limits with your corporate marketing department or site manager who can evaluate over-limit ordering or revision of the site's settings.

Read more

Shipping Terms

Fulfillment and Print on Demand products are expected to ship from our facility within five business days after order placement and approval. Products on back order will be shipped once the inventory has been replenished. Products on back order are noted at checkout and in the order confirmation email.

Complex Manufacturing products, and in some cases Print on Demand products, will require additional manufacturing time. The extended manufacturing timeline is provided on the product page.

Note: Product types (fulfillment, print on demand & complex manufacturing) can be located within the More Information section at the bottom of the product page.

All items of an order ship when the entire order is complete. When products of an order require an approval, the defined fulfillment and production days start after all items of an order are approved. The total time-to-delivery will be the sum of the production schedule and the selected delivery service (ie: 5 business day manufacturing with 2-day shipping = 7 business days for delivery).

Order Cancellation Policy

Print on Demand & Complex Manufacturing products - These items enter the production queue immediately upon receipt of the order. During this process, irreversible costs are incurred. The order workflow includes opportunities to review the accuracy of an order and the associated customized products. In most situations, this review process can prevent an order from being placed in error. Once the order enters the production process, the order cannot be changed or cancelled.

Fulfillment products – To cancel an order for inventoried materials you must call the brand portal support phone number. We will make all reasonable efforts to prevent the order from shipping. Once the shipment has been processed, the order cannot be cancelled, and we do not allow returns.

Downloadable products – Orders for downloadable products may not be cancelled.

Orders Pending Approval – Orders for items requiring Administrator approval will be held in a pending status until approved. These orders will be held for no more than 30 days, at which time the order will be automatically cancelled.

Customer Supplied Data & Art – The quality of customer-supplied digital assets, such as custom logos and data used in web-to-print products, is wholly the responsibility of the customer. We cannot cancel or refund orders based on the poor reproductive quality of customer-supplied digital assets.

For complete terms and conditions, please see http://www.suttle-straus.com/terms.

Read more

All items of an order ship when the entire order is complete.

The total time-to-delivery will be the sum of the production schedule and the selected delivery service (ie: 5 business day manufacturing with 2-day shipping = 7 business days for delivery).

When products of an order require an approval, the defined fulfillment and production days start after all items of an order are approved. 

Please see Terms & Conditions for details on required production time.

Read more

If you've discovered an error, defect, or mistake with your order, please contact brandportal@suttle-straus.com to discuss options. 

See also: Terms and Conditions

Read more
Personal information

NOTE: this only applies on sites with direct login. If your company uses a single-signon process, you must go to your network administrator for updates. 

To update your password: 

  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the CONTACT INFORMATION section near the center of the page, and click the CHANGE PASSWORD button directly below that section.
  3. A new page will appear. Scroll to the bottom, and find the CHANGE PASSWORD section.
  4. For security, enter your current, pre-existing login password.
  5. Type your new password in the box.
  6. Type your new password again to confirm.
  7. At the page bottom, click SAVE.
Read more
  1. Send a support ticket or email  brandportal@suttle-straus.com. Make sure to include this information:
    • The email address on your user account
    • List of accounts to be removed, identified by:
      • Final 4 digits
      • Expiration date
  2. Once support has received your request, a request will be made to Auth.net.
  3. Changes will take effect after the overnight batch processing.
Read more

We partner with Auth.net for secure credit card transaction processing. You credit card statement will display the charge as SUTTLESTRAUS

At checkout, click the box if you wish to save your card information for easier checkouts in the future. 

  • Our system indentifies Auth.net's saved cards by the final 4 digits and expiration date. No further card data is maintained by Suttle-Straus.

Authorizations:

Checkout initiates a pre-authorization at time of order submittal.

    • This may put a temporary block on funds available - please contact your banking partner for details.
    • This pre-authorization will expire and disappear without charge to your payment card.

After any necessary order/item approvals have taken place and the order is finalized, our system places a final authorization and charge to your payment card.

Read more
  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
    (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  3. On the screen that comes up, you can manage your default addresses and any saved entries.
  4. Below the existing default address, find the button to CHANGE BILLING (or SHIPPING) ADDRESS.
  5. This will open a screen with the existing address, and allow you to edit that address.
  6. At the bottom of the page, click SAVE ADDRESS.

To select a different, existing address for your default address(es):

  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
    (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  3. Midway down the page, find the ADDITIONAL ADDRESS ENTRIES section.
  4. Locate the address you wish to use as a default.
  5. Click the button on the far right of the address that says EDIT.
  6. This will open a screen with the existing address, and allow you to edit that address, if necessary.
  7. At the bottom of the page are checkboxes to select this address to USE AS MY DEFAULT BILLING ADDRESS and/or USE AS MY DEFAULT SHIPPING ADDRESS. Check the correct box(es).
  8. At the bottom of the page, click SAVE ADDRESS.

To add a brand new address for your default address(es):

  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the ADDRESS BOOK section near the center of the page, and click the MANAGE ADDRESSES button to the right of the header. 
  3. (Alternately, you can look on the left bar for ADDRESS BOOK and click that link.)
  4. Scroll to the bottom and click the button ADD NEW ADDRESS.
  5. This will open a new address screen where you can add a new address. Required lines are indicated by a red star.
  6. At the bottom of the page are checkboxes to select this address to USE AS MY DEFAULT BILLING ADDRESS and/or USE AS MY DEFAULT SHIPPING ADDRESS. Check the correct box(es).
  7. At the bottom of the page, click SAVE ADDRESS.

NOTE: A new addresses also may be added as part of the checkout process, when you are using it for the order.

Read more

NOTE: this only applies on sites with direct login. If your company uses a single-signon process, you must go to your network administrator for updates. 

To update your email address: 

  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the CONTACT INFORMATION section near the center of the page, and click the EDIT button directly below that section.
  3. Toward the page's bottom, check the box for CHANGE EMAIL.
  4. A new section will appear below. 
  5. Type your new or updated email address in the box
  6. For security, enter your current, pre-existing login password.
  7. At the page bottom, click SAVE.

To update other account info:  (for direct-login or SSO sites)

  1. Go to the site's top right corner and click on MY ACCOUNT.
  2. Find the CONTACT INFORMATION section near the center of the page, and click the EDIT button directly below that section.
  3. On the screen that comes up, you can edit name, title, cost center or other info.
  4. At the page bottom, click SAVE.
Read more
Products

There are several kinds of digital content on our site, and they are accessed in different places:

  • Go to the My Account section and then MY DOWNLOADABLE PRODUCTS
  • Your order confirmation email may contain a link for the download
  • Some products download directly from the product page or the template
  • Downloads of print products you previously purchased can be found in your ORDER HISTORY

After you've downloaded a file to your computer, the default location where files are saved on your device varies by operating system and browser: some common places to look include My Documents, My Downloads, and Downloads. 

Read more

In a product's description, there may be an indication of maximum and minimum quantity. There also may be an increment quantity necessary.

  • These limits are set by our corporate partners taking into consideration pricing, manufacturing processes, inventory needs, and expected usage (among other factors).

If these site settings do not meet your needs, please discuss the limits with your corporate marketing department or site manager who can evaluate over-limit ordering or revision of the site's settings.

Read more

For each site, available product options are selected/created with our corporate partners for their users to meet brand specifications.

If you have a suggestion for product changes or new items, please submit a support ticket that we will pass along for consideration.

Read more
Shipping

Once you have items in your shopping cart, open the full-screen shopping cart page: from the mini-cart, scroll to the bottom of the cart popup and click VIEW AND EDIT CART.

On the full-screen shopping cart page, find the right-hand side's order Summary box. If the site is enabled for shipping to multiple addresses, you will find below the checkout button text to CHECK OUT WITH MULTIPLE ADDRESSES.

This will open the SHIP TO MULTIPLE ADDRESSES page, where you'll do the work on dividing up the items.

Features of the "Ship To Multiple Addresses" Screen:

Each line item in this list is independent of the others, and can be shipped to a different address. 

Notice the product description to the left displays your current line quantity, along with the per-piece pricing applied to it (with volume discounts applied across line splits, if they apply).

The quantity field is editable and displays the order-total minimum/maximum limits for reference. When you split a product, these limits apply to all lines combined: if it says min 10 you are allowed to put 5 each on two shipments or otherwise split the minimum across shipments. Additionally, your full order total cannot exceed the maximum quantity listed: all lines combine to reach this limit.

The Send To field is a dropdown that displays your account's saved addresses, and you can create a new address on the fly using the ENTER A NEW ADDRESS button near the page's bottom.

Along the right side are buttons to REMOVE ITEM or SPLIT PRODUCT.

To Split a Product:

  1. To split a line item (into two or more) and ship those splits to different addresses, start by clicking the SPLIT PRODUCT link, and notice this adds a new line item at the list's bottom. 
  2. Notice the new line item was added with a Qty of 0, while the quantity of the original line item did not change: Remember to update the quantities for both line items! Example: If you want 12 total that are shipping 6 to each address, manually update the Qty field to 6 for each line item.

    Once you enter a number in the new line, a reminder will caution you to use the bottom button UPDATE QTY & ADDRESS before attempting checkout. You can make multiple on-screen changes before proceeding to the UPDATE button.
  3. Select a delivery destination for each line item using the dropdown, which shows your account's saved addresses, or add a new address.
    • If shipping to a new address, click the ENTER A NEW ADDRESS button
    • Fill out the required fields and click SAVE ADDRESS
    • Then select the new address from the line item's dropdown menu
  4. To complete this part of checkout, first click UPDATE QTY & ADDRESSES, then click the GO TO SHIPPING INFORMATION button.
  5. If you attempt to continue with your order and have not updated each line's shipment information, you will receive an error message:

    If you attempt to purchase outside the minimum/maximum quantities allowed on any product, you will receive an error message:
     
    Both messages only allow clicking OK or closing the window - either of which takes you back to the screen to make necessary modifications. Errors will be highlighted in red to help you find them.
  6. The next screen displays each shipment separately, with shipment speed and cost displayed for all available options. Select a shipment method for each shipment.
    Note the right section shows a summary of each shipment's contents, along with pricing breakdown of products for just that shipment.
  7. When your shipment choices are made, at the bottom of that page click CONTINUE TO BILLING INFORMATION
  8. Select a billing address and enter payment information on the next screen, then click GO TO REVIEW YOUR ORDER.
  9. The final page gives a review of your entire order - billing and payment information, along with each shipment's itemization for contents, costs, tax and shipping info. Please review this information thoroughly to ensure the shipments are sent as you wish.
  10. At the page's bottom, you can enter additional emails to be notified of order status updates and shipments, then click the box to agree to our terms.
  11. Finally, click the button to PLACE ORDER.
Read more

Select MY ACCOUNT in the upper right corner of the site.

On the left side, select MY ORDERS. The order's status will be visible in the order grid. To view additional order information, select VIEW ORDER.

If tracking information is available, TRACK YOUR ORDER will be listed above the Items Ordered section.

You will receive an email notification once your order has shipped. NOTE: Please allow 24 hours for shipment information to be visible with carrier.

Read more

All available shipping options are displayed during checkout.

  • Additional carriers or services not listed are not available.
  • For each site, all options for carrier/service presented are selected by our corporate partners for their users.
  • We cannot ship orders using your personal shipper numbers.

Speed of shipment takes effect only AFTER necessary production/fulfillment timeline. For more information, view our Terms & Conditions page.

Read more

All items of an order ship when the entire order is complete.

The total time-to-delivery will be the sum of the production schedule and the selected delivery service (ie: 5 business day manufacturing with 2-day shipping = 7 business days for delivery).

When products of an order require an approval, the defined fulfillment and production days start after all items of an order are approved. 

Please see Terms & Conditions for details on required production time.

Read more

Admin Training

Technical Support

Support Ticket

Opening a support ticket is the best way to get the help you need. 

Open a support ticket

Contact Us

By Phone: 844-392-3733

Hours: M-F 8AM - 4PM CST